Information
Find answers to frequently asked questions about The Ghana Connection, our products, and our mission. We're here to help you connect with our brand and understand the unique craftsmanship behind each piece.
Frequently asked questions
Here you will find the answers to some of our most frequently asked questions. If you can't find what you are looking for, please feel free to contact us via theghanaconnection23@gmail.com or 323-842-1779
What are the top questions customers usually ask you about your products or The Ghana Connection?
Our customers often ask if the items are genuinely from Ghana and handmade. Yes, every piece in our collection is either hand-selected or crafted in Ghana, celebrating authentic Ghanaian craftsmanship.
Are there any special instructions for caring for your clothing, jewelry, or accessories from Ghana that customers should know?
Yes, due to the handmade nature of our items, we recommend gentle care. Use mild cleaners, hand wash delicate clothing, and store jewelry in a safe place to maintain their beauty and longevity.
What key details about The Ghana Connection's mission or values would help customers connect with your brand on a deeper level?
The Ghana Connection is more than just a webshop; it's a celebration of African heritage and Ghanaian craftsmanship. We aim to empower individuals through unique, intentional pieces that blend urban style with timeless elegance. By choosing our brand, you're supporting ethical practices, cultural preservation, and the talent of Ghanaian artisans.
What would you like customers to know about shipping, returns, or any policies specific to your online shop?
Shipping & Delivery: We want your Ghana Connection pieces to arrive safely and quickly. Orders are typically processed within 1–3 business days and shipped via trusted carriers. Domestic shipping times vary, but most orders arrive within 5–7 business days. International shipping is available and may take longer. Tracking information will be provided.
Returns & Exchanges: We offer returns or exchanges within 14 days of delivery for items in their original condition, unworn, and with tags intact. Please contact us via email or our online form to initiate a return or exchange. Return shipping costs may apply, except in cases of defective or incorrect items.
Quality & Authenticity: Every item celebrates Ghanaian craftsmanship. From fabrics to jewelry, we prioritize authenticity, quality, and thoughtful design so you can wear each piece with pride.
Customer Care: For questions about sizing, shipping, or product details, our team is here to help—just reach out via email or our contact form. We want your online experience to feel as personal and vibrant as discovering treasures at one of our pop-ups.
More questions?
Still have questions? Contact us at theghanaconnection23@gmail.com or call us at 323-842-1779. We're here to help!